Typical Tasks
Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
Greet patrons attending entertainment events.
Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
Provide assistance with patrons' special needs, such as helping those with wheelchairs.
Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
A day in the life
What kind of work is this?
Social
Working with people
Conventional
Organized, Procedural Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Self-Control
Cooperation
Social Orientation
Dependability
Integrity
Concern for Others
What key skills are needed for this job?
Social Perceptiveness
Speaking
Service Orientation
Active Listening
Coordination
Persuasion
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
