Typical Tasks
Answer customers' questions about products, prices, availability, or credit terms.
Contact new or existing customers to discuss how specific products or services can meet their needs.
Complete expense reports, sales reports, or other paperwork.
Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Integrity
Initiative
Cooperation
Dependability
Persistence
Stress Tolerance
What key skills are needed for this job?
Speaking
Persuasion
Active Listening
Negotiation
Social Perceptiveness
Service Orientation
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
