Typical Tasks
Receive and respond to customer complaints.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people
What personality traits do you need to succeed?
Attention to Detail
Stress Tolerance
Cooperation
Integrity
Self-Control
Dependability
What key skills are needed for this job?
Active Listening
Speaking
Service Orientation
Reading Comprehension
Judgment and Decision Making
Critical Thinking
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Monitoring Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
